Privacy Policy

Last updated:

This Privacy Policy explains how Undertone ("we", "us", or "our") collects, uses, discloses, and protects information when you use our mobile application (the "App") and related services. By using the App, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the App, we may collect the following categories of information:

• Photos and images you upload: Used to provide color analysis, preview features, and related results within the App.
• Analysis results and saved preferences: Such as your detected season, saved results, and app settings.
• Usage information: Information about how you interact with the App, including screens viewed, features used, and actions taken.
• Device and technical information: Such as device model, operating system version, app version, crash information, and approximate diagnostic data.
• Purchase and subscription information: Information required to manage premium access, subscriptions, and entitlements. Payments are processed by Apple, not by us directly.

2. How We Use Information

We may use collected information to:

• Provide, operate, and maintain the App and its features
• Generate your color analysis and related visual previews
• Store and display results you choose to save
• Improve the App, user experience, and feature quality
• Monitor performance, diagnose crashes, and fix technical issues
• Manage subscriptions, premium access, and restore purchases
• Protect the App, our users, and our services from misuse or abuse

3. Image Processing and Facial Data

Photos you upload are processed solely to provide color analysis and visual result features within the App. We do not use uploaded photos for advertising, identity recognition, resale, or unrelated profiling.

The App is not designed to identify who you are. It does not perform biometric identification, authentication, or face recognition for identity purposes. Any facial or image-based processing is used only to support visual color analysis features.

4. Analytics and Diagnostics

We may use analytics and diagnostic tools to understand how the App is used, improve performance, measure feature engagement, and detect errors or crashes. These tools may collect limited device, usage, and technical information.

5. How We Share Information

We do not sell your personal data. We may share limited information only in the following circumstances:

• Service providers: With vendors that help us operate the App, such as analytics, infrastructure, subscription, or support providers.
• Legal obligations: If required by law, regulation, legal process, or governmental request.
• Protection of rights: When necessary to protect our rights, enforce our terms, investigate fraud, or protect users and the public.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets.

6. Data Retention

We retain information only for as long as reasonably necessary to provide the App, maintain saved features, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how it is used.

7. Your Choices and Rights

Depending on your location, you may have rights to:

• Request access to information associated with you
• Request correction or deletion of certain information
• Request information about how your data is used
• Withdraw consent where processing is based on consent

You may also control certain information through your device settings, app settings, and App Store subscription settings.

8. International Users

If you access the App from outside the country in which it is operated, your information may be processed in jurisdictions where data protection laws may differ from those in your location.

9. Children’s Privacy

The App is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the App, please contact us so we can take appropriate action.

10. Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services

The App may rely on third-party tools or services, such as Apple, analytics providers, subscription platforms, crash reporting tools, or cloud infrastructure providers. Your use of those services may also be subject to their own privacy policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Your continued use of the App after changes become effective means you accept the revised Privacy Policy.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, contact us at: support@undertones.app